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RMA POLICY |
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DOWNLOAD RMA REQUEST FORM |
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Whenever you need to return product(s) to XIVIDA for any reason, you must first obtain an
RMA (Return Merchandise Authorization) number by submitting the RMA Web form located at
this web site. The following information is required in order to complete your RMA request:
your name, company name, address, phone number, XIVIDA Model number, computer manufacturer,
computer model number, and a brief description of the problem you are experiencing with the
product(s) you wish to return.
All requests received after 4:00PM PST will be processed the
following day.
In the event the product(s) you wish to return is defective and you want a replacement for
that product(s), you will need to complete the RMA Web form by selecting the Standard
Replacement option. Upon XIVIDA¡¯s acceptance and approval, you will promptly receive an
E-mail notification with an RMA number and return instructions.
Please return the defective
product(s) to XIVIDA within 30-days from issuance of the RMA number, referencing the RMA
number given to you,Your assigned RMA number is valid for
30 days from the date of issue..Upon receipt of the defective product(s), XIVIDA will, at its
discretion, either repair or replace the product(s). Subject to product availability, the
replacement product(s) will be shipped the business day following receipt of defective
product(s).
In the event the product(s) you wish to return is defective with a status of "Discontinued"
(i.e. product(s) that are no longer being manufactured by XIVIDA but are still under
warranty), you will need to complete the RMA Web form by selecting the Repair/Discontinued
option.
Upon XIVIDA¡¯s acceptance and approval, you will promptly receive an E-mail notification
with an RMA number and return instructions. Please return the defective product(s)to XIVIDA
within 30-days from issuance of the RMA number, referencing the RMA number given to you.
Subject to product availability, refurbished product will be shipped within 3-5 business
days following receipt of the defective product(s).
The requester will be notified if processing is expected to
exceed 5 business days.
In the event that you must have the replacement product(s) immediately you will need to
complete the RMA Web form by selecting the Cross Ship option. Upon XIVIDA¡¯s acceptance and
approval, you will promptly receive an E-mail notification with an RMA number and return
instructions. By requesting this option, the customer agrees that they will ship the
defective product(s) to XIVIDA within 10 calendar days of the request. For all Cross-ship
transactions, a credit card number is required and will be held as collateral to insure the
return of defective product(s). There will be a 10-day hold for the list price of the item
being shipped. If the defective product(s) are not received within the specified 10-day
period, XIVIDA will charge the credit card accordingly. Subject to product availability,
XIVIDA will ship product(s) on the same day the RMA# is generated.
Please note that we will not accept any product(s) that has been damaged as a result of
accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble,
repair or modification.
Once you have obtained an RMA number from XIVIDA, you must send the product(s) freight
prepaid to XIVIDA Technology Company, Inc. Please use a shipping company that can
demonstrate proof of delivery (such as Federal Express, UPS, or Airborne).
XIVIDA does not
accept responsibility for any lost shipments unless proof of delivery to XIVIDA is
provided. Product(s) shipped to XIVIDA must be properly packaged to prevent damage in
transit. The XIVIDA RMA number must be prominently displayed on the outside of your
package. If you send your product(s) to XIVIDA without the RMA number prominently displayed
on the outside of the package, it will be returned to you unopened.
If you have any questions, please contact the RMA/XIVIDA
Customer Service department at (+86) 0755-84160671 or
(+86) 0755-84191405, or by E-mail to contact@XIVIDA.com
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